As of: June 22, 2026

Terms & Conditions

Welcome to Tend, LLC ("Tend," "we," "our," or "us").

These Terms & Conditions govern your access to and use of our website, services, memberships, bookings, and communications. By accessing our website or booking services through Tend, you agree to these Terms.

1. About Tend, LLC

Tend is a household support company that connects individuals and families with carefully vetted independent household support professionals for services including, but not limited to:

  • Household Assistance

  • Family Assistance

  • Laundry & Home Reset

  • Meal Preparation

  • Backup Childcare

  • Home Organization

  • Other lifestyle support services

Our goal is simple:

Small help. Big relief.

2. Eligibility

You must be at least 18 years old to use Tend.

By using our services, you confirm that:

  • all information you provide is accurate

  • you are legally able to enter into contracts

  • you will use Tend only for lawful purposes

3. Our Role

Tend carefully screens, interviews, and matches households with independent household support professionals.

Tend coordinates bookings, communication, and payment processing, but unless otherwise stated in writing, household support professionals are independent contractors and are not employees of Tend.

4. Services

Services may include:

  • Family Assistant

  • Household Assistant

  • Laundry & Home Reset

  • Meal Prep

  • Backup Care

Services may change over time.

Availability is never guaranteed.

5. Booking Policies

Bookings may be:

  • One-time

  • Recurring

  • Membership-supported

Clients are responsible for providing:

  • accurate addresses

  • parking information

  • pets

  • access instructions

  • household expectations

6. Memberships:

If applicable:

Recurring memberships automatically renew monthly until cancelled.

Benefits may include:

  • priority matching

  • preferred scheduling

  • recurring placements

Membership benefits may change over time.

7. Payments

Payments are processed securely through our payment processor.

Clients authorize Tend, LLC to charge:

  • booking fees

  • recurring memberships

  • applicable taxes

  • cancellation fees (when applicable)

Late or declined payments may result in suspension of services.

8. Cancellations

‍ ‍

24+ hours: No fee

12 hours: 50% fee

Same day/no-show: 100% fee

Household Support Professionals are compensated for reserved time.

9. Household Expectations

Clients agree to provide:

  • a safe environment

  • respectful treatment

  • smoke-free workspace during service

  • reasonable working conditions

Tend, LLC reserves the right to cancel services where safety concerns exist.

10. Childcare Services

Household Support Professionals are not medical professionals.

Parents remain legally responsible for:

  • medical decisions

  • emergency decisions

  • medications

  • transportation (unless specifically agreed)

Clients must disclose:

  • allergies

  • medical conditions

  • behavioral concerns

  • emergency contacts

11. Independent Contractor Relationships

‍ ‍

Household support professionals are independent business owners.

Tend, LLC does not control:

  • hours accepted

  • methods of performing services

  • other businesses they choose to operate

12. Background Checks

Tend, LLC uses commercially reasonable efforts to screen household support professionals.

This may include:

  • interviews

  • identity verification

  • reference checks

  • criminal background screening (when applicable)

No screening process can guarantee future conduct.

13. Confidentiality & Privacy

Homes are deeply personal. Both helpers and clients agree to respect the privacy of one another.

Household information, addresses, schedules, children, photos, security systems, and personal information should never be shared without permission.

14. Photography

No photos or videos inside a client's home without permission.

No posting on social media.

No recording conversations.

15. Safety

Household Support Professional may decline any task that:

  • is unsafe

  • illegal

  • outside their scope

  • requires specialized licensing

  • involves hazardous materials

16. Non-Solicitation

‍ ‍

Clients agree not to directly hire or contract with a Tend-introduced helper outside of Tend for 12 months after the last booking without paying Tend LLC’s placement fee.

Household Support Professionals agree not to solicit Tend clients outside the platform.

17. Intellectual Property

Protect:

  • Tend

  • logo

  • website

  • photography

  • copy

  • branding

18. Disclaimer

Tend, LLC provides household support coordination.

We do not guarantee:

  • specific outcomes

  • compatibility

  • uninterrupted service

  • permanent availability of any helper

19. Limitation of Liability

To the fullest extent permitted by law, Tend, LLC’s liability is limited to the amount paid for the applicable booking or membership, except where prohibited by law.

20. Indemnification

Users agree to indemnify Tend for misuse of the platform or violations of these Terms.

21. Governing Law

California

22. Dispute Resolution

1. Dispute Resolution and Arbitration
In the event of any controversy, claim, or dispute arising out of or relating to this Agreement, or the breach thereof, the parties shall first attempt in good faith to resolve the dispute by mutual negotiation. [1]

If the dispute cannot be resolved informally, any claim or dispute shall be settled by binding arbitration administered by the [American Arbitration Association (AAA) / JAMS] in accordance with its Commercial/Consumer Arbitration Rules. The place of arbitration shall be [City, e.g., Los Angeles / San Francisco], California. The arbitrator’s award shall be final and binding, and judgment may be entered upon it in any court having jurisdiction thereof. [1]

2. Class Action Waiver
You and [Company Name] agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. [1]

3. Small Claims Option
Notwithstanding the arbitration provision above, either party may bring an individual action in small claims court for disputes or claims that are within the scope of that court's jurisdiction

23. Changes to These Terms

We may update these Terms from time to time.

Continued use constitutes acceptance.

24. Contact

Tend

Email:
hello@tendto.co

Website:
www.tendto.co